AI Survey
How to Create Staff Surveys, Best Practices, and Key Insights
by
Chris
|
Sep 21, 2025
Transform Every Visit into a 5-Star Experience
Your local business success depends on word-of-mouth and repeat customers. TheySaid's AI-powered local business customer survey platform creates natural conversations with customers after their visit, revealing what makes experiences memorable and drives positive reviews.
Why Local Business Owners Choose AI Customer Feedback
Get More 5-Star Reviews
Local businesses struggle to generate consistent Google reviews and online ratings. Traditional feedback requests feel pushy or get ignored, leaving you with sparse reviews while competitors dominate local search results with better online presence.
Understand In-Person Experience
Every customer interaction at your location affects your reputation, yet most local businesses lack systematic feedback about service quality. Without knowing what customers really think about wait times, staff interactions, and facility conditions, improvement efforts remain a guesswork.
Increase Customer Retention
Acquiring new local customers costs more than keeping existing ones, but identifying why customers stop coming back is challenging. Service experience feedback helps local businesses spot problems before customers leave permanently.
Optimize Operations
Local service businesses face daily operational decisions about staffing, scheduling, and service delivery. Real-time customer insights help optimize everything from appointment booking to service quality, creating smoother experiences that generate referrals.
Build Community Reputation
TheySaid's AI conversations help local businesses understand what creates loyal customers who become community advocates, transforming satisfied visitors into active promoters who drive organic growth through recommendations and positive word-of-mouth.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
Book a Live Demo
How Local Service Businesses Use TheySaid
Post-Visit Experience Feedback
Collect detailed feedback about customer visits through customer satisfaction survey conversations, covering service quality, staff interactions, facility conditions, and overall satisfaction with your local business.
Better Review Generation
Use AI conversations to identify satisfied customers and guide them toward leaving positive reviews, helping boost your local search rankings and online reputation through authentic local business reviews.
Staff Performance Insights
Gather feedback about employee interactions, service delivery, and customer care quality through service quality assessment conversations that help improve training and customer service standards.
Operational Improvement Research
Collect insights about appointment scheduling, wait times, facility amenities, and service processes through systematic business feedback collection that informs operational optimization decisions.
Local Market Intelligence
Understand customer preferences, competitive comparison factors, and local market trends through ongoing customer experience analysis that helps position your business effectively in the community.
Why Us?
What Makes TheySaid Different
Local businesses don't have time for complicated software or lengthy surveys that customers won't complete. Our local business customer survey platform captures feedback through quick, natural conversations that feel helpful rather than burdensome for busy customers.
Most feedback tools were built for big corporations with marketing departments and IT teams. Local service businesses need something simple that works immediately. TheySaid understands the fast-paced nature of local operations and delivers insights that fit real-world business rhythms.
Your success depends on reputation, referrals, and repeat customers - not complex analytics dashboards. Our AI focuses on the feedback that directly impacts what local business owners care about most: happy customers who come back and bring their friends.
See what our customers had to say.
“
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
“
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
“
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
“
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
“
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
FAQ’s
How does TheySaid help local businesses get more Google reviews?
Our AI identifies satisfied customers through natural conversations and provides gentle guidance toward leaving positive reviews, helping boost your local search presence authentically.
Can TheySaid work for appointment-based local businesses?
Yes. Our platform integrates with scheduling systems to automatically collect feedback after appointments, whether you run a dental practice, hair salon, or fitness center.
How does TheySaid help improve in-person customer experience?
Our conversations capture specific feedback about staff interactions, wait times, facility conditions, and service quality, giving you actionable insights to improve every aspect of the customer visit.
Is TheySaid suitable for small local businesses with limited tech experience?
Absolutely. Our platform is designed for busy local business owners who need simple solutions that work immediately without technical setup or training requirements.
How quickly can local businesses start seeing results?
Most local businesses begin collecting valuable customer feedback within hours of setup, with insights about service improvements and review opportunities available immediately.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
.svg)