Product
What It's Like to Take an Interview with TheySaid's AI
by
Chris
|
Sep 28, 2025
Deliver the best shopping experience with AI Conversations
Gone are the days of guessing what drives customer loyalty. TheySaid's AI-powered retail customer experience survey platform creates meaningful conversations with shoppers, revealing the real reasons behind purchase decisions and brand preferences that boost sales and retention.
How AI Transforms Customer Understanding in Retail
Reduce Customer Churn and Boost Lifetime Value
By utilizing TheySaid's AI surveys, retailers can experience a potential 25% increase in customer loyalty scores, directly impacting repeat purchase rates and overall revenue while identifying why customers leave before it's too late to intervene.
Attract New Shoppers Through Social Proof
The best customers come from referrals and positive reviews from existing shoppers. AI conversations reveal what creates memorable shopping experiences that turn satisfied customers into brand advocates who generate organic growth through social media sharing and word-of-mouth recommendations.
Understand Why A/B Tests Fail
Retailers excel at testing new features, layouts, and products, but when tests don't perform as expected, teams are left guessing why. AI conversations reveal the specific reasons behind test results, helping you understand customer reactions and improve future experiments instead of just knowing what didn't work.
Retain Top Retail Talent
High-performing sales associates and managers have multiple career options and will leave for retailers that better support their professional growth and customer relationships. AI feedback from staff reveals compensation concerns, training needs, and workplace satisfaction factors that help retain valuable team members.
Create Omnichannel Excellence
TheySaid's AI conversations bridge the gap between online and offline experiences, providing unified insights that help retailers deliver consistent, personalized experiences across every customer touchpoint and sales channel.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
Book a Live Demo
TheySaid Applications for Retail Success
Customer Shopping Experience Analysis
Gather rich insights from customers about their shopping experiences to identify strengths and areas for improvement, ultimately leading to higher satisfaction and retention rates across all customer touchpoints.
Product Launch Feedback Collection
Utilize AI surveys to assess customer opinions on new product launches, helping retailers refine offerings based on shopper preferences and increasing the likelihood of successful sales performance.
Store Operations Enhancement
Conduct AI-powered in-store customer survey conversations to measure customer experience within physical stores, helping your retail operation identify areas of improvement in service, layout, and product placement.
Competitive Brand Positioning
Leverage AI surveys to understand how shoppers perceive your brand compared to competitors, empowering you to refine marketing strategies and differentiate your offerings in crowded markets.
Employee Experience Optimization
Collect insights from retail employees regarding workplace conditions and customer interaction experiences, allowing organizations to create a more positive work environment that drives employee engagement and productivity.
Why Us?
What Makes TheySaid Different
Retail is tough. Customers change their minds fast, and old-school surveys just don't cut it anymore. That's why we built AI that turns store visit survey experiences into real conversations. No boring forms, no lengthy questionnaires. Just natural chats that get you honest feedback while the shopping experience is still happening.
Most survey tools treat retail like every other business. But you know retail is different. You've got Black Friday madness, back-to-school rushes, and customers who shop online, in-store, and everywhere in between.
We get it. We built our platform specifically for how retail actually works.What makes customers buy? It's not just price or product features. Our AI digs into the emotions and real reasons behind every purchase decision. Whether someone's about to become a loyal customer or they're frustrated enough to never come back, you'll know immediately. That's how you stay ahead while your competitors are still guessing.
See what our customers had to say.
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"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
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"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
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"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
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"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
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"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
FAQ’s
How does TheySaid improve retail survey response rates?
Our conversational AI makes feedback collection feel like helpful customer service interactions rather than formal surveys, resulting in higher participation and more detailed responses from shoppers.
Can TheySaid integrate with our POS and retail management systems?
Yes, TheySaid seamlessly connects with popular retail platforms, POS systems, and customer databases, allowing you to collect feedback within your existing customer journey workflows.
What types of retail feedback can TheySaid collect?
Shopping experience assessments, product feedback, store service evaluations, loyalty program insights, seasonal campaign effectiveness, and any other retail-related feedback through natural AI conversations.
Is TheySaid suitable for both online and brick-and-mortar retail?
Absolutely. Our platform works across all retail channels - in-store, online, mobile, and hybrid experiences - providing unified insights that help optimize your entire customer journey.
How quickly can we see results from customer feedback?
TheySaid analyzes responses in real-time, providing instant insights about customer satisfaction, product performance, and operational issues as soon as shoppers complete their conversations.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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