Business
3 Business Feedback Loops Every Business Should Build in 2025
by
Chris
|
Sep 2, 2025
Build the world’s best product with AI-powered surveys and interviews
Your users know what's broken. They know what's missing. They know what delights them. TheySaid's AI-powered tech survey platform captures these insights through natural conversations, giving product teams the user intelligence needed to build software that wins markets.
Why Software Companies are Choosing AI User Research
Retain More Clients with Better Customer Intelligence
Sometimes client concerns surface too late to address them effectively. TheySaid helps you spot early warning signs—like emerging frustrations or unmet needs—so you can enhance the customer experience and build stronger, longer-lasting relationships.
Accelerate Development Cycles
Product roadmaps based on assumptions lead to wasted sprints and missed market opportunities. By rapidly gathering and analyzing user feedback, companies can shorten development cycles, reduce costs, and more efficiently deliver solutions that meet market demand through focused iteration.
Retain Top Engineering and Product Talent
Your best people thrive when they're working on meaningful projects. TheySaid provides clear, evidence-based feedback that reduces guesswork, improves team alignment, and helps everyone stay focused on work that truly matters.
Make Better Decisions with Actionable Customer Insights
Move beyond assumptions and hunches. TheySaid organizes customer feedback into clear, actionable themes, helping you prioritize the improvements that will have the biggest impact on your business growth.
Improve Experience & Create Advocates
Address the pain points that matter most to your users. When you improve the experiences that count, you'll see better retention, smoother onboarding, and customers who genuinely recommend your product to others.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
Book a Live Demo
How Software Teams Use TheySaid
User Experience Research
Show early concepts and prototypes to users before launch and use AI to go deeper into their concerns, understand their existing workflows, and identify pain points to solve with the product through comprehensive software satisfaction survey conversations.
Customer Satisfaction Analysis
If NPS and CSAT are your thing, you can get much deeper insights as customers chat with AI and explain why they gave you that promoter or detractor score, which may lead to specific improvement areas.
Product Development Intelligence
Use tech survey conversations to gather feedback on user interaction, missing features, product reliability and product speed, which helps Product and Engineering teams make customer-data driven decisions about development priorities.
Market Positioning Research
Use AI surveys to gain insights into potential customer needs and preferences, helping you to differentiate against competitors and position the product correctly in the market through targeted IT trends survey analysis.
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Team Engagement Assessment
Ditch the low-value employee engagement survey you send out and replace it with tech surveys and AI conversations with employees about how engaged they feel by their work and how likely they are to look for another job.
Why Us?
What Makes TheySaid Different
Software moves fast. User expectations change faster. Traditional surveys take weeks to design, deploy, and analyze—by then your users have already churned or your competitors have shipped. Our tech survey platform gives you user insights at development speed, not research speed.
Most feedback tools treat software like any other product, missing the iterative nature of development cycles, rapid release schedules, and technical user bases. TheySaid speaks developer language and delivers insights that fit agile workflows, sprint planning, and continuous deployment practices.
User feedback drives product direction, feature prioritization, and market positioning decisions that make or break software success. Our AI uncovers the technical preferences, workflow requirements, and competitive factors that determine whether users adopt, abandon, or advocate for your software.
Get Started Free
See what our customers had to say.
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"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
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"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
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"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
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"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
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"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
Build Better Software Faster
Ready to make user feedback your competitive advantage? Start your free trial today and see how AI-powered conversations can transform your product development process and user retention rates.
Get Started Free
No credit card required • HIPAA compliant
FAQ’s
How does TheySaid integrate with existing development workflows?
Our platform connects with popular development tools like Slack and GitHub, allowing you to trigger feedback collection based on releases, feature flags, or user actions without disrupting existing processes.
Can TheySaid help prioritize feature requests from users?
Yes. Our AI analyzes user feedback to identify the most requested features, their business impact, and user urgency, helping product managers make data-driven roadmap decisions.
How quickly can development teams start collecting user insights?
Most software teams are collecting feedback within hours. Our developer-friendly setup process and API-first approach mean you can integrate feedback collection into your product without lengthy implementation cycles.
Does TheySaid work for both B2B and B2C software products?
Of course. Our platform adapts to different user types, from enterprise software administrators to consumer app users, with conversation styles that match your user base and product complexity.
How does TheySaid help with user onboarding and adoption?
Our AI identifies specific onboarding friction points, feature discovery issues, and user success patterns, helping you optimize the user journey from first login to power user status.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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