Business
3 Business Feedback Loops Every Business Should Build in 2025
by
Chris
|
Sep 2, 2025
Recover 30% of Lost Deals by Understanding Deal Recovery What Really Went Wrong
TheySaid empowers sales leadership to uncover the real reasons behind pipeline stagnation and deal loss, enabling data-driven sales process improvements that recover revenue and dramatically improve close rates.
Why Your Best Deals Keep Slipping Away
Your sales pipeline is full of opportunities that should have closed months ago. Prospects who seemed excited suddenly stop responding, your team marks deals as "lost" with vague explanations that don't help anyone improve, and meanwhile competitors are winning similar deals with comparable solutions. Traditional pipeline analysis relies on CRM activity logs and rep interpretations from call recordings, but prospects rarely share their honest objections during active sales conversations.
TheySaid cuts through the noise.
Instead of relying on secondhand sales rep interpretations or generic "pricing concerns" explanations, you get direct access to prospect thinking through AI-moderated conversations that feel safe and honest—uncovering the specific obstacles that can be addressed to win deals back.
Book a Demo
How TheySaid Enables Deal
Recovery Analysis
Capture Feedback That the Sales Team Never Gets
People generally avoid conflict with other humans and avoid giving direct feedback, but with AI they share their raw honest thoughts. Prospects reveal real concerns about your solution, pricing, or sales process that they would never tell your reps directly.
Analyze Every Stakeholder Perspective
Auto-triggered conversations with multiple contacts on each opportunity provide complete visibility into internal decision-making dynamics and competing priorities.
Identify Problems in the Sales Process
AI detects patterns across lost prospects—revealing whether problems stem from competitive positioning, pricing strategy, rep training needs, or solution gaps.
Act on Fresh Intelligence While Deals Are Recoverable
Trigger feedback collection immediately when opportunities stall, capturing prospect concerns while relationships are still warm and recovery is possible.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
Book a Live Demo
Key Features for Deal
Recovery Analysis
Auto-Triggered Feedback Emails
Automatically send feedback requests the moment deals are marked lost or stalled, capturing prospect insights while the sales experience is fresh in their minds.
AI-Powered Insight Clustering
Deploy conversational AI that adapts to each prospect's responses, uncovering deeper insights about objections and decision-making factors.
Real-Time Insights Dashboard
Access immediate analysis of prospect feedback patterns, competitive intelligence, and actionable recommendations for deal recovery and process improvement.
Cost-Effective Win-Loss Analysis
Reduce traditional win-loss analysis costs by 83% while gathering more comprehensive feedback from prospects across your entire pipeline.
24-Hour Launch Capability
Spot shifts in buyGet your deal recovery program running in less than 24 hours with pre-built templates and automated workflows that require minimal setup.er behavior and perception before your competitors do
Before & After
Without TheySaid
Surface-Level Loss Reasons
CRM shows generic "pricing concerns" or "went with competitor" without actionable specifics.
Rep Interpretation Bias
Pipeline reviews based on sales rep assumptions rather than direct prospect feedback.
Guesswork Strategy Adjustments
Sales process changes based on incomplete information and management hunches.
Missed Recovery Opportunities
Leads written off prematurely without understanding if they were actually recoverable.
Recurring Blind Spots
Same mistakes repeated across reps because root causes remain hidden.
With TheySaid
Specific Actionable Intelligence
AI reveals exact pricing objections, competitive advantages, and process friction points from prospects directly.
Unfiltered Prospect Truth
Direct access to prospect thinking without sales rep interpretation or diplomatic filtering.
Data-Driven Process Optimization
Sales methodology improvements backed by actual prospect feedback and behavior patterns.
30% Deal Recovery Rate
Previously "lost" deals identified as recoverable and successfully brought back into active pipeline.
Systematic Improvement Cycles
Sales team learns from specific prospect feedback to avoid repeating the same pipeline mistakes.
Real Customer Insights for Deal Recovery
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
Ready to use templates
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Turn Conversations Into Results
Learn how organizations across industries use TheySaid to recover pipeline, reduce churn, and build trust through authentic customer stories.
FAQ’s
Why would prospects respond if they've already ghosted our sales team?
It's not another sales attempt. The invitation comes from your executive team, clearly framed as feedback rather than a pitch. Prospects can respond on their own time without scheduling or awkward conversations, and our data shows 75% prefer AI interviews over human ones because it's easier to share difficult truths.
What response rate can we expect from stalled or lost deals?
Our AI deal recovery interviews typically achieve 25–35% completion rates on stalled, ghosted, or closed-lost deals—far higher than traditional follow-up methods. The convenient 3-minute format and built-in incentives make it worthwhile for prospects to respond.
What does the investment look like and what's included?
We offer a proof-of-concept project for $1,000, which includes 10 AI-powered win-loss interviews with guaranteed results. This covers CRM automation setup, proven email templates, AI interviews, analysis, actionable insights, and we handle prospect incentives like gift cards to maximize response rates.
Who is this designed for?
Our program works best for B2B sales teams—especially in SaaS, services, or complex product sales—that have at least 20+ closed lost, stuck, or ghosted opportunities per month and want to improve win rates by up to 50%.
How much time will this require from our sales team?
Very little. We handle setup, automation, and interviews. Your team simply reviews the AI reports and decides which deals to re-engage, without adding administrative burden to your sales process.
How is this different from traditional win-loss analysis?
Traditional win-loss programs are expensive, manual, and often run once a year with outdated data. Our AI interviews run continuously, target lost, stuck, and ghosted deals, cost a fraction of the price, and deliver results in days instead of weeks.
What if we operate in a highly competitive market?
That's exactly where our system shines. The AI uncovers the real reasons prospects chose competitors, went dark, or stalled—so you can adjust messaging, pricing, or follow-up strategies to win against competition.
Is there a guarantee on results?
Yes. If we don't deliver completed interviews with actionable insights during your proof-of-concept project, you don't pay.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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