AI Survey
Primary vs Secondary Research: Which Method Fits Your Business Needs?
by
Lihong
|
Sep 17, 2025
Transform IT Decision-Making with Data-Driven User Feedback
Transform IT operations with intelligent feedback systems that reveal why users struggle with technology adoption, uncover hidden workflow inefficiencies, and provide actionable insights to optimize your technology investments and improve system satisfaction across the organization.
How TheySaid Transforms IT Operations
Help Teams Embrace New Technology
Understand what makes technology adoption successful by learning from users' real experiences. Connect with team members during software rollouts to discover what support they need, which features require additional guidance, and how to make new systems feel more intuitive and helpful.
Understand How Systems Impact Daily Work
Go beyond technical metrics to learn how technology affects people's everyday productivity. Use AI interviews to uncover workflow challenges, feature questions, and integration opportunities that can make systems work better for everyone.
Make Informed Technology Investments
Connect with users before major technology decisions to understand what would genuinely improve their work experience. Gather insights about current system challenges and prioritize improvements based on real user needs and daily workflow requirements.
Transform Support Interactions Into Learning Opportunities
Follow up on support tickets with helpful conversations that reveal patterns and improvement opportunities. Turn user feedback into valuable insights for both your support team and system enhancements, creating better experiences for everyone.
IT Metrics That Drive Business Value
System Adoption Rate
Track how quickly and effectively users embrace new technologies, identifying barriers that slow rollout success.
User Satisfaction Score
Measure genuine satisfaction with IT systems and services, going beyond basic help desk ratings.
Technology ROI Impact
Understand which technology investments deliver the highest user value and business impact.
Support Efficiency
Monitor how well IT support resolves user issues and prevents recurring problems.
TheySaid Technology Survey Solutions in Action
Software Rollout Feedback
Collect valuable feedback during software deployments to understand training opportunities and support needs. Connect with early adopters about their onboarding experience, learn which features need additional guidance, and refine rollout strategies based on real user insights and practical implementation feedback.
Infrastructure Upgrade Planning
Interview users about their current system frustrations before making major technology investments. Understand which performance issues actually impact productivity, what workflow improvements users need most, and validate upgrade priorities with concrete user evidence instead of IT assumptions.
IT Service Quality Assessment
Automatically collect feedback after help desk interactions to evaluate support effectiveness from the user perspective. Interview users about response times, solution quality, and communication clarity to identify service gaps and improve IT support processes based on real user experiences.
Security Awareness Validation
Assess employee understanding of security protocols through conversational feedback that reveals genuine comprehension levels. Interview users about security training effectiveness, identify areas where additional clarification is needed, and strengthen cybersecurity posture through targeted education based on actual user confusion.
Why Us? What Makes TheySaid Different
TheySaid understands that IT teams operate under constant pressure to deliver results quickly. Our technology survey platform provides immediate insights that help you make confident decisions about system improvements, user training, and technology investments without lengthy analysis cycles.
We integrate directly with your current IT service management tools, help desk systems, and communication platforms. Get user feedback without disrupting established workflows or requiring users to adopt yet another new system.
While other tools focus on system uptime and performance metrics, TheySaid reveals the human side of technology adoption. Understand not just what's happening with your systems, but why users behave the way they do and what they actually need to be more productive.
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See what our customers had to say.
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"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
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"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
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"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
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"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
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"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
Ready to Bridge the Gap Between IT and User Experience?
FAQ’s
How does TheySaid help IT teams understand technology adoption challenges?
TheySaid's AI conversations go beyond simple satisfaction ratings to uncover the specific reasons why users struggle with technology. Our platform identifies training gaps, usability issues, and workflow conflicts that prevent successful system adoption, giving IT teams actionable insights to improve rollout success.
Can TheySaid integrate with our existing IT service management tools?
Yes, TheySaid integrates with popular ITSM platforms, help desk systems, and communication tools like Slack and Microsoft Teams. This allows you to collect feedback and receive insights within your existing IT workflows without requiring users to learn new systems.
How quickly can IT teams see results from user feedback surveys?
IT teams typically see initial insights within hours of launching feedback collection. TheySaid's AI analyzes responses in real-time, identifying patterns and priority issues as conversations happen, eliminating the traditional weeks-long process of manual survey analysis.
Does TheySaid help with both technical and non-technical user feedback?
Absolutely. TheySaid's conversational approach adapts to each user's technical level, asking appropriate follow-up questions whether they're power users or occasional system users. This ensures you get comprehensive feedback across all user types in your organization.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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