AI Survey
50+ Patient Satisfaction Survey Questions to Ask for Better Insights
by
Chris
|
Aug 5, 2025
User Testing Tools Create More Problems Than They Solve
Development teams need user feedback before launch but existing tools make testing harder than it should be. You have to watch hours of video recordings to extract key insights, feeling guilty about potentially missing important findings if you don't review every single session. Professional testing panels provide feedback from career testers who skew results with expertise your real customers don't have, while their limited size makes it hard to find samples matching your target audience. Even seasoned UX researchers spend hours setting up test plans and getting approvals before testing can begin. Your user test data sits isolated from surveys, interviews, and other feedback, preventing comprehensive analysis in one location. Meanwhile, clunky screen recorders require outdated software installations that frustrate real customers who abandon sessions before providing valuable input.
TheySaid eliminates user testing friction while amplifying insights.
Rather than struggling with complicated workflows and fragmented feedback, you get user tests that work seamlessly for real customers while automatically revealing key insights. This approach delivers authentic user behavior data while eliminating the complexity that slows down product teams.
TheySaid cuts through the noise.
Instead of relying on secondhand sales rep interpretations or generic "pricing concerns" explanations, you get direct access to prospect thinking through AI-moderated conversations that feel safe and honest—uncovering the specific obstacles that can be addressed to win deals back.
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How TheySaid Enables Pre-Launch User Testing Success
Capture Real User Behavior Through Screen Recording
Record actual user interactions with your prototypes, staging environments, or beta versions while they navigate through key workflows and features. For most sites, users don't even need to install a browser extension to participate.
Understand User Thinking Through Voice Commentary
Gather spoken feedback as users work through tasks while AI guides them through the testing process, asking probing questions that reveal their thought processes, expectations, and reasoning behind their actions and reactions.
Identify Usability Issues Before They Impact Customers
Spot navigation problems, unclear interfaces, and workflow interruptions during the testing phase when fixes are still cost-effective to implement.
Validate Feature Adoption Through Observed Usage
Watch how users actually discover and use new features compared to how your team intended them to be used.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
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Advanced Pre-Launch Testing Platform
AI-Powered Session Analysis
Eliminate hours of manual video review through automated analysis that immediately identifies usability patterns, friction points, and critical issues across testing sessions, highlighting problems requiring attention while development resources are available.
Real Customer Testing Through Multiple Channels
Recruit your actual customers rather than professional testers through email outreach, website pop-ups, social media sharing, and direct links, ensuring feedback comes from people who genuinely represent your target audience.
Seamless Screen and Voice Recording
Enable effortless user participation through browser-based recording that requires no software installation or technical setup, capturing complete user testing sessions with both screen activity and voice commentary.
Video Playback with Question Timestamps
Review user testing sessions through organized video playback that jumps directly to specific questions or tasks, streamlining the analysis process for development teams without watching entire recordings.
Prototype and Live Product Testing
Test Figma prototypes, staging environments, or beta versions by providing URLs that users navigate while their interactions are recorded for comprehensive usability validation.
Before & After
Without TheySaid
Hours of Manual Video Analysis
Extracting key insights from user testing videos requires watching hours of recordings without missing important findings, making teams feel guilty about potentially overlooking critical usability issues buried in lengthy sessions.
Professional Tester Bias
User testing tools rely on small panels of professional testers who skew results with expertise that real customers don't have, making it difficult to find large samples matching actual target audience demographics.
Time-Consuming Test Setup
Even experienced UX researchers spend hours setting up test plans, configuring scenarios, and getting approvals before testing can begin, delaying critical validation when launch timelines are tight.
Fragmented Feedback Repository
User testing data sits isolated in separate dashboards from surveys, interviews, and other feedback, preventing comprehensive analysis and unified insights across all customer touchpoints.
Clunky Screen Recording Software
Traditional tools require installing outdated screen recorders that are hard to use and frequently cause real customers to abandon testing sessions before providing valuable feedback.
With TheySaid
Instant AI-Powered Insights
AI immediately extracts key findings from user testing sessions without requiring manual video review, highlighting critical usability patterns and issues as testing completes rather than after hours of analysis.
Real Customer Participation
Deploy user testing through multiple channels to recruit actual customers rather than professional testers, ensuring feedback comes from people who genuinely represent your target audience and usage patterns.
Rapid Test Deployment
Launch user testing projects in minutes using AI-generated scenarios and templates, eliminating lengthy setup processes and approval cycles that delay validation timelines.
Unified Feedback Platform
Centralize user testing results alongside surveys, interviews, polls, and other feedback in one platform for comprehensive analysis and cross-channel insights about customer experience.
Seamless Browser-Based Testing
Enable effortless participation through modern browser-based recording that requires no software installation, allowing real customers to complete testing sessions without technical barriers or frustration.
Don't Launch Blind - See How Users Really Experience Your Product
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
Turn Conversations Into Results
Learn how organizations across industries use TheySaid to recover pipeline, reduce churn, and build trust through authentic customer stories.
FAQ’s
What types of products can you test before launch using AI user testing?
You can test any web-based product, including Figma prototypes, staging environments, beta applications, and live websites. The platform records user interactions with any URL you provide for comprehensive usability validation.
How does screen recording work during user testing sessions?
Users grant permission for screen recording when starting their session. The platform captures their screen activity and voice commentary as they navigate through your product, creating complete documentation of their testing experience. In some cases, users may need to install a browser extension when the host website blocks third parties from sharing their site via TheySaid's interface.
What's the difference between AI user testing and traditional usability testing?
The key difference is that AI acts as a moderator during the user test, guiding users through the testing process, answering questions, and probing deeply about what users are thinking and why they make specific decisions. This enables scalable testing with conversational depth that traditionally requires human facilitators.
How many users should test your product before launch?
Most teams identify critical usability issues after 15-20 testing sessions. AI user testing enables you to gather feedback from 30+ users within days rather than weeks, providing comprehensive validation before launch.
Can you test specific user flows or features before launch?
Yes, you create testing scenarios focused on critical user journeys like onboarding, key feature adoption, or checkout processes. Users navigate through designated task flows while their interactions are recorded.
How quickly do you receive usability insights from user testing sessions?
Initial insights appear as sessions complete, with video recordings immediately available for review. Comprehensive pattern analysis across multiple sessions is available within hours rather than weeks.
What happens if user testing reveals critical usability problems close to launch?
Video recordings with timestamps allow development teams to quickly identify and prioritize fixes. The visual documentation helps developers understand exactly where users struggle and implement targeted solutions.
How do you recruit participants for pre-launch user testing?
Through multiple distribution methods, including email outreach to beta user lists, website pop-ups for existing users, social media sharing, and panel recruitment for reaching specific user demographics.
Do you guarantee actionable usability insights from pre-launch testing?
Yes. If our AI user testing platform doesn't reveal critical usability issues, task completion problems, and improvement opportunities, you pay nothing.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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