Business
3 Business Feedback Loops Every Business Should Build in 2025
by
Chris
|
Sep 2, 2025
The User Testing Reality: Almost Impossible with Real Users
Your users abandon features after investing time in onboarding, and new workflows go unused despite months of development effort. Traditional user testing tools recruit users from panels of professional test takers, making it nearly impossible to run large-scale tests with specific demographic requirements or get insights from people who actually use your product daily.
TheySaid changes this approach.
While you can still recruit from panels if needed, you get dramatically better feedback from your actual users. The AI moderator walks users through testing at the moment they experience friction, asking probing questions and gathering insights about real usage patterns that were never possible with traditional research methods.
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How TheySaid Enables User
Recovery Insights
Expand User Research Beyond Your Team's Bandwidth
Deploy AI moderators that conduct hundreds or thousands of user interviews and tests, armedwith your specific questions and able to dive deep into user experiences like human researcherswould.
Gather Feedback Right When Users Hit Problems
Trigger feedback sessions right when users encounter workflow challenges, gathering honestreactions before they abandon features or develop workarounds.
Turn Usage Data Into Clear Next Steps
Move beyond what users do to understand why they behave that way, revealing the specificfriction points that prevent feature adoption and workflow completion.
Validate Designs With Real Users Before Development
Validate design decisions with real user feedback before development begins, reducing costlyredesigns and ensuring features solve actual user problems.
Let Patient Voices Drive Real Change
Stop guessing. Start acting on real insights from patients and staff, instantly and effortlessly.Discover how TheySaid can elevate your care experience.
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Key Features for User
Recovery Insights
AI-Moderated User Testing
Conduct in-depth user interviews and usability tests with AI that adapts questioning based on user responses, capturing nuanced feedback automatically.
Real-Time Friction Detection
Deploy feedback triggers at critical workflow moments to capture user thoughts and emotions exactly when they experience product challenges.
Cross-Conversation Pattern Analysis
AI analyzes feedback across multiple user conversations to identify common friction patterns and prioritize product improvements by impact.
Multi-Channel Feedback Collection
Gather insights through embedded emails, in-app popups, QR codes, or recruit from panels—meeting users wherever they naturally interact with your product.
Before & After
Without TheySaid
Limited User Contact
PMs speak to only 2-3 users per month due to scheduling and coordination challenges
Guessing from Analytics
Product usage reports show behavior patterns but leave teams guessing about user motivations and friction points
Research Bottlenecks
Overloaded UX researchers can't keep pace with product team needs for user insights
Feature Overload
ProductBoard fills with requests but lacks context about which features actually solve user problems
Late-Stage Feedback
User input arrives after development completion, leading to expensive redesigns and rework
With TheySaid
Continuous User Insights
AI moderators conduct user interviews at scale, providing regular feedback without scheduling constraints
Behavior Understanding
AI reveals why users behave certain ways, connecting actions to motivations and identifying specific friction causes
Research Acceleration
Product teams access user insights instantly without depending on research team availability or capacity
Validated Feature Decisions
Every feature request backed by real user conversations and validation before development begins
Pre-Development Validation
User feedback guides design decisions before engineering starts, preventing costly rewrites and ensuring adoption success
Stop Building Features Users Won't Adopt
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
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Turn Conversations Into Results
Learn how organizations across industries use TheySaid to recover pipeline, reduce churn, and build trust through authentic customer stories.
FAQ’s
What kind of response rates do we see from users when they encounter friction?
Our AI user interviews typically get a 30-40% completion rate when users hit friction points or abandon workflows. The brief 2-3 minute format and timing at natural moments make it convenient for users to share their immediate experience.
Why would users take time to give feedback when they're frustrated with our product?
Users respond because it feels helpful rather than burdensome. The AI frames conversations as genuine attempts to improve their experience, not sales pitches. Users can respond on their own time without scheduling, and many appreciate the opportunity to share what's blocking their success.
How much does it cost and what's included?
We offer a proof-of-concept project for $1,000, which includes AI-powered user interviews with guaranteed insights. This covers integration setup with your product, conversation triggers, real-time analysis, and actionable recommendations for improving feature adoption.
What's included in the service?
We integrate with your product analytics, set up automated triggers at key friction points, run AI-powered user interviews, analyze patterns across conversations, and deliver clear insights about adoption barriers. You'll get user feedback summaries and specific recommendations for product improvements.
Who is this designed for?
Our program works best for product teams with SaaS, web applications, or digital products that have measurable user actions and want to understand why feature adoption rates are lower than expected or why users abandon key workflows.
How do you identify when users need feedback conversations?
We integrate with your product analytics to detect when users start but don't complete key actions, encounter error states, or show signs of confusion in their usage patterns. The AI then triggers contextual conversations about their immediate experience.
How is this different from traditional user research or usability testing?
Traditional user research requires scheduling, artificial testing environments, and weeks of analysis. Our AI captures real user experiences during actual product usage, provides immediate insights, and scales to hundreds of users without research team bottlenecks.
Is there a guarantee on the insights we'll receive?
Yes. If we don't deliver actionable user insights that help you understand feature abandonment and improve adoption during your proof-of-concept project, you don't pay.
How quickly can we start seeing improvements in feature adoption?
Most product teams receive their first user insights within 24-48 hours of setup. Teams typically see measurable improvements in feature adoption within one product cycle after implementing TheySaid insights.
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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