Chris Hicken - Co-founder at TheySaid

Chris

Co-founder at TheySaid

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Chris is a serial founder with 3 exits who writes about entrepreneurship, product market fit, customer experience and go to market. Chris is co-founder at TheySaid, and was previously Chief Productivity Officer at ClickUp, CEO at Nuffsaid, and COO and UserTesting. He's also an investor, mentor, and coach for other startup founders.

Chris

articles

Who Should Own Renewals and Upsells: Sales or Customer Success?

Who Should Own Renewals and Upsells: Sales or Customer Success?

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May 11, 2020

How to Streamline Your Customer Success Workflow for Better Retention

How to Streamline Your Customer Success Workflow for Better Retention

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Apr 28, 2020

Making 1:1 Meetings Count in the Era of Remote Work

Making 1:1 Meetings Count in the Era of Remote Work

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Apr 20, 2020

Horizontal Move Career CSM: Unlock Growth in Customer Success

Horizontal Move Career CSM: Unlock Growth in Customer Success

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Apr 13, 2020

The Smart Way to Approach Early-Stage Fundraising

The Smart Way to Approach Early-Stage Fundraising

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Mar 27, 2020

The Product Idea Journey: Why Startup Core Values Matter Early

The Product Idea Journey: Why Startup Core Values Matter Early

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Mar 23, 2020

How to Build a Customer Health Score That Actually Predicts Churn

How to Build a Customer Health Score That Actually Predicts Churn

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Mar 20, 2020

Why Product Usage Alone Doesn’t Predict Customer Churn

Why Product Usage Alone Doesn’t Predict Customer Churn

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Mar 17, 2020

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