Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

5 Free Survey Tools
Tips
Top 5 Free Survey Tools (+ the Power Conversational Surveys)
Top 5 Free Survey Tools (+ the Power Conversational Surveys)
by
Chris
|
Jul 1, 2024
Design
I’m sorry, but “lack of adoption” & “lost champion” aren’t reasons for customer churn
I’m sorry, but “lack of adoption” & “lost champion” aren’t reasons for customer churn
by
Chris
|
May 23, 2024
Organization
Reframing the Growth Equation with CQLs
Reframing the Growth Equation with CQLs
by
Chris
|
May 22, 2024
Tips
How B2B SaaS Leaders Adapt to the Slowdown with Randy Wootton
How B2B SaaS Leaders Adapt to the Slowdown with Randy Wootton
by
Chris
|
Mar 22, 2024
Development
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
Now that NDR is a Top SaaS Metric Your Budgeting Narrative Must Change
by
Chris
|
Mar 19, 2024
The Principles of Remarkable Customer Experience: A CCO’s Perspective
The Principles of Remarkable Customer Experience: A CCO’s Perspective
by
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Mar 13, 2024
How CS Becomes MVP of the Executive Team
How CS Becomes MVP of the Executive Team
by
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Feb 29, 2024
Building Career Paths for Customer Success Managers
Building Career Paths for Customer Success Managers
by
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Feb 28, 2024
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
by
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Feb 28, 2024
50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
by
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Feb 26, 2024
Speak the Language of the CFO When Setting the Customer Success Budget
Speak the Language of the CFO When Setting the Customer Success Budget
by
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Feb 22, 2024
The 5 Stages of Digital Customer Success Maturity
The 5 Stages of Digital Customer Success Maturity
by
|
Feb 8, 2024

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