Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Should Pre-sales Report Into Customer Success or Sales?
Should Pre-sales Report Into Customer Success or Sales?
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Feb 6, 2024
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
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Feb 1, 2024
Personalizing Digital Customer Success With the HEART Framework
Personalizing Digital Customer Success With the HEART Framework
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Feb 1, 2024
Unified Feedback: Aligning GTM Teams Around the Customer Voice
Unified Feedback: Aligning GTM Teams Around the Customer Voice
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Oct 11, 2023
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
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Chris
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Oct 5, 2023
Boosting NRR
Boosting NRR: Early Indicators Every Revenue Leader Must Know
Boosting NRR: Early Indicators Every Revenue Leader Must Know
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Sep 27, 2023
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
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Sep 12, 2023
10 years searching: Finally finding my secret sauce for 3x win rate
10 years searching: Finally finding my secret sauce for 3x win rate
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Aug 2, 2023
Finding Repeatable Land-and-Expand Strategies in the PIT
Finding Repeatable Land-and-Expand Strategies in the PIT
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May 22, 2023
Customer Perceived Value: The Crystal Ball for Business Growth
Customer Perceived Value: The Crystal Ball for Business Growth
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May 17, 2023
Who Owns Upsells? Finding the Right Combination For Customer Growth
Who Owns Upsells? Finding the Right Combination For Customer Growth
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Apr 28, 2023
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
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Apr 18, 2023

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