Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

How Customer Success Culture Evolved by Breaking Down Silos
How Customer Success Culture Evolved by Breaking Down Silos
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Jun 17, 2020
How to Evolve Your Customer Success Strategy for Real Results
How to Evolve Your Customer Success Strategy for Real Results
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Jun 10, 2020
A Quick Guide to Gauging Customer Health During the Pandemic
A Quick Guide to Gauging Customer Health During the Pandemic
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May 20, 2020
The CCO’s Guide to Scaling Customer Success
The CCO’s Guide to Scaling Customer Success
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May 18, 2020
COVID-19 Sales Impact: Why Your Sales Team Isn’t Closing Better Deals
COVID-19 Sales Impact: Why Your Sales Team Isn’t Closing Better Deals
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May 12, 2020
Who Should Own Renewals and Upsells: Sales or Customer Success?
Who Should Own Renewals and Upsells: Sales or Customer Success?
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May 11, 2020
How to Streamline Your Customer Success Workflow for Better Retention
How to Streamline Your Customer Success Workflow for Better Retention
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Apr 28, 2020
Making 1:1 Meetings Count in the Era of Remote Work
Making 1:1 Meetings Count in the Era of Remote Work
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Apr 20, 2020
Horizontal Move Career CSM: Unlock Growth in Customer Success
Horizontal Move Career CSM: Unlock Growth in Customer Success
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Apr 13, 2020
The Smart Way to Approach Early-Stage Fundraising
The Smart Way to Approach Early-Stage Fundraising
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Mar 27, 2020
The Product Idea Journey: Why Startup Core Values Matter Early
The Product Idea Journey: Why Startup Core Values Matter Early
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Mar 23, 2020
How to Build a Customer Health Score That Actually Predicts Churn
How to Build a Customer Health Score That Actually Predicts Churn
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Mar 20, 2020

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