Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Building Career Paths for Customer Success Managers
Building Career Paths for Customer Success Managers
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Feb 28, 2024
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
Aligning Strategy and Incentives for Growth and Retention with Alastair Woolcock
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Feb 28, 2024
50 Things Every Customer Success Leader Should Know
50 Things Every Customer Success Leader Should Know
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Feb 26, 2024
Speak the Language of the CFO When Setting the Customer Success Budget
Speak the Language of the CFO When Setting the Customer Success Budget
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Feb 22, 2024
The 5 Stages of Digital Customer Success Maturity
The 5 Stages of Digital Customer Success Maturity
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Feb 8, 2024
Should Pre-sales Report Into Customer Success or Sales?
Should Pre-sales Report Into Customer Success or Sales?
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Feb 6, 2024
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
The Future of Digital Customer Success? Take a Look at Brian LaFaille's Program
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Feb 1, 2024
Personalizing Digital Customer Success With the HEART Framework
Personalizing Digital Customer Success With the HEART Framework
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Feb 1, 2024
Unified Feedback: Aligning GTM Teams Around the Customer Voice
Unified Feedback: Aligning GTM Teams Around the Customer Voice
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Oct 11, 2023
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
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Oct 5, 2023
Boosting NRR
Boosting NRR: Early Indicators Every Revenue Leader Must Know
Boosting NRR: Early Indicators Every Revenue Leader Must Know
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Sep 27, 2023
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
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Sep 12, 2023

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