Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

Partnering With Product to Best Represent Your Customers
Partnering With Product to Best Represent Your Customers
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Oct 20, 2021
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
Why CS Has the Best Opportunity to Hire, Retain, and Promote More Black Leaders
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Sep 29, 2021
Tips
4 Ways CCOs Get "Stuck”
4 Ways CCOs Get "Stuck”
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Chris
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Aug 31, 2021
CS Ops is the 2.0 Leader’s Secret Weapon
CS Ops is the 2.0 Leader’s Secret Weapon
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Aug 10, 2021
What CCOs Should Focus On: 7 Key Priorities for Success in 2025
What CCOs Should Focus On: 7 Key Priorities for Success in 2025
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Jun 29, 2021
Introducing the First Magazine for Customer Success: 2.0
Introducing the First Magazine for Customer Success: 2.0
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May 10, 2021
Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
Meetings Are Thieves. Here’s How We Prevent Our Time From Being Stolen
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Mar 23, 2021
Is Your Low-Touch Model Really Just Customer Support *Plus*?
Is Your Low-Touch Model Really Just Customer Support *Plus*?
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Feb 22, 2021
Customer Success Leaders: It's Time to Level Up Your Finance Game
Customer Success Leaders: It's Time to Level Up Your Finance Game
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Jan 18, 2021
How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
How to Fix Sales & Success Friction (Hint: It’s Not Having CS Report to Sales)
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Nov 18, 2020
Use This 5-Question Rubric to Help Your Success Team Level Up
Use This 5-Question Rubric to Help Your Success Team Level Up
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Oct 5, 2020
How Customer Marketing and Customer Success Work Together
How Customer Marketing and Customer Success Work Together
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Sep 29, 2020

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