Lihong - Co-founder at TheySaid

Lihong

Co-founder at TheySaid

Lihong Hicken is a serial entrepreneur with three successful exits. She writes about AI, customer insights, and her inspiring journey from a humble village in China to becoming a tech entrepreneur. Lihong is the cofounder and CEO of TheySaid, the world's first AI-powered survey platform. She is passionate about transforming how businesses gather and act on feedback.

Lihong

articles

10 years searching: Finally finding my secret sauce for 3x win rate
10 years searching: Finally finding my secret sauce for 3x win rate
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Aug 2, 2023
Finding Repeatable Land-and-Expand Strategies in the PIT
Finding Repeatable Land-and-Expand Strategies in the PIT
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May 22, 2023
Customer Perceived Value: The Crystal Ball for Business Growth
Customer Perceived Value: The Crystal Ball for Business Growth
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May 17, 2023
Who Owns Upsells? Finding the Right Combination For Customer Growth
Who Owns Upsells? Finding the Right Combination For Customer Growth
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Apr 28, 2023
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
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Apr 18, 2023
Transform Enterprise Feedback with TheySaid Customization
Transform Enterprise Feedback with TheySaid Customization
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Mar 31, 2023
Product Market Fit Is the Future for Customer Leaders
Product Market Fit Is the Future for Customer Leaders
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Jan 5, 2023
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
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Nov 18, 2022
How to buy a Customer Success Platform
How to buy a Customer Success Platform
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Oct 20, 2022
Pricing? Yep, the CS Leader Has To Drive This Too
Pricing? Yep, the CS Leader Has To Drive This Too
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May 16, 2022
The Latest 2.0 Magazine is Out: Customer-Led Growth
The Latest 2.0 Magazine is Out: Customer-Led Growth
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Feb 1, 2022
Why Your Budgeting Narrative Must Change
Why Your Budgeting Narrative Must Change
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Jan 24, 2022

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