AI Survey
AI Voice Surveys: Capture Honest and Detailed Customer Feedback
by
Chris
|
Dec 1, 2025
Turn Customer Feedback into Experiences That Drive Loyalty
Create exceptional customer experiences through intelligent feedback that reveals what truly matters to your customers. TheySaid's conversational AI uncovers the emotional drivers behind customer satisfaction, helping you design experiences that build lasting loyalty and reduce churn.
How TheySaid Elevates Customer Experience Strategy
Gather Feedback from Customers Along Their Journey, AND Close the Loop
TheySaid captures customer insights at key touchpoints throughout their experience, then helps you take visible action that shows customers their input drives real improvements to your service and product.
Share Customer Feedback with the Right Teams
Get everyone on the same page about what customers need. TheySaid sorts customer feedback and sends the right insights to the teams who can actually fix what customers are complaining about.
Use Customer Interviews to Help Your Support Team
Transform individual customer interactions into systematic improvements for your support team. Use authentic customer feedback to identify coaching opportunities, process gaps, and training needs that enhance service quality across your organization.
Make Experience Improvements That Actually Matter to Customers
Turn what customers tell you into improvements that actually make their experience better. Focus on changes that make customers happier, reduce the number of problems they have, and keep them coming back.
Customer Experience Metrics That Drive Business Growth
Customer Effort Score (CES)
Measure how easy it is for customers to accomplish their goals with your product or service, identifying friction points that impact satisfaction.
Net Promoter Score (NPS) with Context
Go beyond basic NPS ratings to understand the specific reasons customers would or wouldn't recommend your business to others.
Customer Satisfaction (CSAT) Depth
Track satisfaction across individual touchpoints and interactions, revealing which experiences drive overall customer happiness.
Customer Perceived Value (CPV)
Track the 4 P’s of product market fit over time to help your company optimize and iterate on PMF into different customer segments.
How TheySaid Powers CX Success Across Industries
Customer Journey Feedback Collection and Action
Capture feedback at every critical touchpoint - from onboarding through renewal - then automatically route insights to product, support, and operations teams who can address specific issues. Create visible improvements that show customers their feedback drives real change.
Support Team Performance Optimization Through Customer Voice
Gather honest feedback about customer service interactions to identify what's working well and what needs improvement. Use customer voices to coach representatives, refine processes, and create service experiences that consistently exceed expectations.
Cross-Department Customer Intelligence Sharing
Create a unified view of customer experience across all teams by automatically distributing relevant feedback insights to product, support, operations, and leadership teams who can act on specific customer needs and concerns.
Customer Onboarding Success Assessment
Measure new customer onboarding effectiveness and identify where customers get stuck or confused during initial experiences. Streamline onboarding processes to improve time-to-value and early satisfaction based on real customer feedback.
Why Us? What Makes TheySaid Different
Customer experience teams need insights that go beyond surface-level satisfaction ratings to understand the emotional drivers of customer behavior. TheySaid's customer experience management survey intelligence reveals not just what customers think about their experience, but why they feel that way and what would genuinely improve their relationship with your brand.
Traditional CX surveys often feel transactional and miss the nuanced feedback that drives real improvement. TheySaid creates natural conversations where customers share authentic experiences, concerns, and suggestions that inform meaningful experience enhancements rather than incremental tweaks.
While other platforms collect feedback data, TheySaid provides the context and emotional intelligence needed to prioritize CX investments that actually impact customer loyalty, reduce churn, and drive organic growth through customer advocacy and referrals.
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See what our customers had to say.
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"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
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"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
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"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
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"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
“
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
See what our customers had to say.
"Implementing TheySaid has led to a 5-10% increase in qualified leads from our existing customers in just a few months while reducing churn. The results speak for themselves."
"Integrating TheySaid has been a game-changer. We've seen a 5-10% decrease in customer churn with an increase in upsell opportunities since its implementation."
"How did TheySaid AI come up with such great question recommendations? These are questions that our teams really want to know and discussed internally a lot. I am impressed!"
"TheySaid's AI Surveys help us step up our insight gathering game. Its smarter, and more engaging for customers."
"Really easy to use and I think this might be one of the best way to engage with your customers! Platform will really boost your customer engagement."
Ready to Build Experiences Customers Actually Love?
FAQ’s
How does TheySaid help CX teams understand customer emotions beyond satisfaction scores?
TheySaid's AI interviews create space for customers to express the emotional context behind their ratings. Instead of just knowing a customer gave you a 6/10, you understand they were frustrated by wait times but impressed by agent knowledge, giving you specific areas to improve that will actually impact future scores.
Can TheySaid capture customer feedback across all touchpoints in the customer journey?
Yes, TheySaid integrates across email, in-app experiences, support interactions, and post-purchase flows to gather feedback at critical journey moments. This comprehensive approach reveals how different touchpoints impact overall customer experience and identifies the highest-impact improvement opportunities.
How quickly can customer experience teams see improvements in satisfaction metrics?
CX teams typically see measurable improvements in customer satisfaction scores within 6-8 weeks of implementing TheySaid insights. The platform's real-time feedback and immediate issue identification enable rapid response to customer concerns, preventing small issues from becoming major experience problems.
Does TheySaid help identify which customer experience improvements will have the biggest impact on retention?
Absolutely. TheySaid analyzes feedback patterns to identify which experience improvements correlate most strongly with customer loyalty and retention. This helps CX teams prioritize initiatives that deliver measurable business impact rather than just improved survey scores.
Explore Insights & Ideas
Discover expert insights, company news, and practical tips to help you turn feedback into action.
See more
TheySaid recommends questions, delivers via your existing channels, engages your audience, and summarizes results through AI surveys and interviews.
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