Chris Hicken - Co-founder at TheySaid

Chris

Co-founder at TheySaid

Chris is a serial founder with 3 exits who writes about entrepreneurship, product market fit, customer experience and go to market. Chris is co-founder at TheySaid, and was previously Chief Productivity Officer at ClickUp, CEO at Nuffsaid, and COO and UserTesting. He's also an investor, mentor, and coach for other startup founders.

Chris

articles

Unified Feedback: Aligning GTM Teams Around the Customer Voice
Unified Feedback: Aligning GTM Teams Around the Customer Voice
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Oct 11, 2023
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
Revenue and Relationships: Celebrating the Dual Mandate of CS Teams
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Chris
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Oct 5, 2023
Boosting NRR
Boosting NRR: Early Indicators Every Revenue Leader Must Know
Boosting NRR: Early Indicators Every Revenue Leader Must Know
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Sep 27, 2023
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
Evolving NPS From Dial-Up to Fiber Optic: What We Can Learn from Blockbuster, Fax Machines and Paper Maps
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Sep 12, 2023
10 years searching: Finally finding my secret sauce for 3x win rate
10 years searching: Finally finding my secret sauce for 3x win rate
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Aug 2, 2023
Finding Repeatable Land-and-Expand Strategies in the PIT
Finding Repeatable Land-and-Expand Strategies in the PIT
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May 22, 2023
Customer Perceived Value: The Crystal Ball for Business Growth
Customer Perceived Value: The Crystal Ball for Business Growth
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May 17, 2023
Who Owns Upsells? Finding the Right Combination For Customer Growth
Who Owns Upsells? Finding the Right Combination For Customer Growth
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Apr 28, 2023
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
The Reasons Why CROs and CCOs Are Surprised when Customers Churn
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Apr 18, 2023
Transform Enterprise Feedback with TheySaid Customization
Transform Enterprise Feedback with TheySaid Customization
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Mar 31, 2023
Product Market Fit Is the Future for Customer Leaders
Product Market Fit Is the Future for Customer Leaders
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Jan 5, 2023
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
Why Success Leaders Must Own Upsells and Cross-sells (And How to Do It)
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Nov 18, 2022

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